February 23, 2012


Edge Business Solutions

Customer Service Model

Customer Service Model

Six Sigma’s DMAIC Model

Edge Business Solutions’ Customer Service Model focuses in three primary areas:

  • Work – we will analyze the process(es) the people will do
  • People – we will look at how the people are organized to do the work processes
  • Behaviors – we will look at the behaviors and attitudes of the people with respect to how they do their work, and design a process for improvement and sustainability.

Edge Business Solutions uses the proven Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) methodology as a roadmap for problem solving and product/process improvement.

Edge Business Solutions’ Customer Service Model will provide several benefits to your organization:

  1. Retention of customers in a downturn in the economy
  2. Referrals of new customers from existing customers based on your exceptional customer service practices
  3. Reduction in costs from more efficient and streamlined processes
  4. Proven Return on Investment – Typically 10 to 1